Frequently Asked Questions

We've put together a list of useful information which will help answer common questions often asked by our customers before travelling to Goa.

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866986 or email your question to us »

Covid-19 (Coronavirus) update

We’re aware that the Foreign, Commonwealth and Development Office (FCDO) has now advised against all but essential travel to anywhere in the world. 

Bookings travelling from 19th December 2020 onwards remain unaffected at this time. 

This is a stressful time for everyone, and we are doing our best to answer your questions. However as our phones lines are very busy, we ask that you please refrain from contacting us for now. Thank you for your patience.

If your flight or holiday was curtailed

Firstly, may we take this opportunity to welcome you home and we thank you for the patience you have shown during the past few days. We appreciate how it is likely to have been most unsettling for you.

Following the change in advice by the Foreign, Commonwealth and Development Office (FCDO) restricting all but essential international travel, for the welfare and safety of our customers, arrangements were put in place to repatriate our customers back to the UK as soon as possible.

As your trip was curtailed whilst you were in Goa, due to circumstances completely beyond our control, any claims for refunds of your travel, accommodation and any other elements, should be addressed to your travel insurers. This is the reason why we include the need for travel insurance within our booking terms and conditions.  

We are grateful for your understanding in these unprecedented times and we sincerely hope we can welcome you back to Goa in the future.