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Contact the Goa Experience

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

Covid-19 (Coronavirus) update

Updated 21st January - 11.30

The Foreign, Commonwealth and Development Office (FCDO) is advising British citizens to avoid all but essential travel to India due to the current assessment of COVID-19 risk (this advice is being kept under constant review).

All flights have now been cancelled until November 2021.

Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected in the event that government restrictions are still in place to India at the time of travel. You will still require adequate holiday insurance in case you become ill when abroad.

 

What is happening with my holiday?

If you have an existing booking and are travelling on or before 1st November 2021, we will be in contact with you to discuss your options. We will continue to review the situation and advise regarding e-visa applications as and when we are able to operate to Goa.

 

What happens if I no longer wish to travel?

If you are booked to travel after 1st November 2021 and we can provide the holiday as booked, but you decide you no longer wish to go, our standard terms and conditions will apply. We will always endeavour to assist our customers and it might be possible to defer your booking to later in the season or to next winter (additional charges may apply).

If you have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

 

If I rebook my holiday for next year, is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. Our accommodation-only holidays are covered by ABTA bonding, which means that the cost of your holiday is underwritten by these trade regulators and your money is protected.

 

Do I need to be insured against Covid-19?

It is essential you have the correct travel insurance and that your policy covers you for medical expenses, subsistence, and repatriation if you or a member of your party contract COVID-19 during your holiday.

If you took out a single trip policy or renewed an annual policy before the outbreak began in February, you should be covered but you will need to contact your insurance to check. Some insurers are allowing customers extensions on their policies to cover specifically for COVID-19. ABTA has recently launched a new insurance product and we are also aware that other insurers, including AllClear Insurance, Holiday Extras, Cover for You, Stay Sure, AXA and Trail finders, are now offering policies that specifically cover COVID-19. 

 

What happens in the event of a local lockdown in the UK preventing our group, or any member of our group from travelling. Will I be entitled to a refund?

In the event of a local lockdown you would not be entitled to a refund from us but if you are prevented from travelling you should be able to claim from your travel insurance provided you took out the policy before the lockdown was imposed. Alternatively you can amend your holiday date up to 30th April 2022 (additional charges may apply).

In the event of a local lockdown you should first check with your local authority to ascertain if the local ban prevents you from travelling abroad as some local lockdowns only apply to services provided in the area affected. If you are not allowed to travel, provided you took out your insurance before any local lockdown preventing you from travelling, your policy should cover you for this eventuality. You should ensure that your insurance policy has the option of ‘Travel Disruption Extension’. 

 
What happens if there is an outbreak of COVID-19 while I am on holiday?

Should you, or anyone in your party develop any symptoms of COVID-19 whilst on holiday please inform our representative, the hotel staff (if applicable) and your insurers immediately. You will then be offered assistance and advice on the measures you will need to follow.

 

 

 

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The Goa Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Colour, beaches, friendly locals & great hotels – Kerry thinks Goa has it all!

The Goa Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

A day trip to the beautiful Palolem Beach in the South is a must, absolute paradise. 

The Goa Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Loved exploring the history and architecture during her ‘Golden Triangle Tour’ and taking in the many different cultures from the bustling cities of North India to the colourful & calming beaches of Goa.

 
The Goa Experience Sales Staff

Kerryn Murphy

Sales Consultant, joined 2005

 

Kerryn loves the culture and diversity of Goa. 

The Goa Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

I think twin centres are the best way to take in everything that Goa has on offer. 

The Goa Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

The colours, culture and tantalizing cuisine made my trip once in a lifetime!