Our lines are currently extremely busy, so if you have any questions regarding the current Coronavirus situation, please read our latest update below before calling.
We’re aware that the Foreign & Commonwealth Office (FCO) has now advised against all but essential travel to anywhere in the world for the next 30 days.
Our customers in resort are in close contact with our local representatives and will recieve updates as and when they are available. Bookings travelling from October 2020 onwards remain unaffected at this time.
This is a stressful time for everyone, and we are doing our best to answer your questions. However as our phones lines are very busy, we ask that you please refrain from contacting us for now. Thank you for your patience.
Firstly, may we take this opportunity to welcome you home and we thank you for the patience you have shown during the past few days. We appreciate how it is likely to have been most unsettling for you.
Following the change in FCO advice by the Foreign and Commonwealth Office (FCO) restricting all but essential international travel, for the welfare and safety of our customers, arrangements were put in place to repatriate our customers back to the UK as soon as possible.
As your trip was curtailed whilst you were in Goa, due to circumstances completely beyond our control, any claims for refunds of your travel, accommodation and any other elements, should be addressed to your travel insurers. This is the reason why we include the need for travel insurance within our booking terms and conditions.
We are grateful for your understanding in these unprecedented times and we sincerely hope we can welcome you back to Goa in the future.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Colour, beaches, friendly locals & great hotels – Kerry thinks Goa has it all!
Sales Consultant, joined 2011
A day trip to the beautiful Palolem Beach in the South is a must, absolute paradise.
Sales Consultant, joined 2016
Loved exploring the history and architecture during her ‘Golden Triangle Tour’ and taking in the many different cultures from the bustling cities of North India to the colourful & calming beaches of Goa.
Sales Consultant, joined 2005
Kerryn loves the culture and diversity of Goa.
Sales Consultant, joined 2007
I think twin centres are the best way to take in everything that Goa has on offer.
Sales Consultant, joined 2012
The colours, culture and tantalizing cuisine made my trip once in a lifetime!
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