Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
From 4th October the UK government is simplifying its traffic light system for travel abroad. Goa is not on the red list at this time. For more information on what this means, please click here: Government rules for entering England. Please ensure you comply with the exit and entry requirements for both the UK and Goa.
Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Goa (please be mindful that the information given is only for travel at the present time and is not necessarily applicable for later this year so do check it regularly. Foreign travel advice for India
It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.
Flights are due to operate from November 2021, however as we use third-party flights this might change at any time in which case we will contact you with a range of options.
We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options
If you are fully vaccinated against Covid-19 and a resident of England, as from 4th October, you are required to take one PCR test on or before day 2 of your arrival home; this is likely to change to an antigen test in late October. You are no longer required to self-isolate at home for 10 days. The same rules apply for those under the age of 18 travelling with a fully vaccinated adult.
If you are not fully vaccinated and a resident of England, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on or before day 2 and one on day 8). You will also be required to self-isolate for 10 days. If you are a resident of Scotland, Wales or Northern Ireland, please check updated government advice as rules may differ.
Please continue to check the entry requirements for the destination you are travelling to as these may change.
There are many companies offering PCR testing in the UK now, however pricing can vary widely. RANDOX offer good value testing which fulfils all government requirements, visit https://www.randoxhealth.com/ and use discount code AITO43 at checkout. In Goa our local representatives will assist you with booking a pre-departure test if required.
You have the flexibility to change your holiday to the same destination, to another date up to 30th April 2022, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes.
If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.
Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Colour, beaches, friendly locals & great hotels – Kerry thinks Goa has it all!
Sales Consultant, joined 2011
A day trip to the beautiful Palolem Beach in the South is a must, absolute paradise.
Sales Consultant, joined 2016
Loved exploring the history and architecture during her ‘Golden Triangle Tour’ and taking in the many different cultures from the bustling cities of North India to the colourful & calming beaches of Goa.
Sales Consultant, joined 2005
Kerryn loves the culture and diversity of Goa.
Sales Consultant, joined 2007
I think twin centres are the best way to take in everything that Goa has on offer.
Sales Consultant, joined 2012
The colours, culture and tantalizing cuisine made my trip once in a lifetime!
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