Contact Us

 
 

Contact the Goa Experience

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

 

COVID-19

Important information - 29th November 2021

The UK government has recently announced changes to UK re-entry requirements. From 4am on Tuesday 30th November, all vaccinated customers will be required to take a PCR test before the end of day 2 arriving back in the UK, and will need to self-isolate untiil a negative result is received. For more information, please click here: Government rules for entering England. Please ensure you comply with the exit and entry requirements for both the UK and Goa.

There is NO change to the current guidance for unvaccinated customers. 

Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Goa and be mindful that the information given is only for travel at the present time so do check it regularly Foreign travel advice for India

It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays to Goa 

Flights are due to operate from 12 December 2021, however as we use third-party flights this might change at any time in which case we will contact you with a range of options. 

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test, or that you are fully vaccinated.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options

What do I need to know if I am travelling to a destination not on the red list?

If you are fully vaccinated against Covid-19 and a resident of England you are required to a PCR test on or before day 2 following your arrival home; you will need to self-isolate until a negative test is received. This must be a private test, not one acquired through the NHS and should be  booked before you travel, as you will need the reference number for completion of your passenger locator form.

If you are not fully vaccinated and a resident of England, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on or before day 2 and one on day 8). You will also be required to self-isolate for 10 days. If you are a resident of Scotland, Wales or Northern Ireland, please check updated government advice as rules may differ.

Please continue to check the entry requirements for the destination you are travelling to as these may change.

There are many companies offering antigen and PCR testing in the UK now, however pricing can vary widely. RANDOX offer good value testing which fulfils all government requirements, visit https://www.randoxhealth.com/ and use discount code AITO43 at checkout. In Goa our local representatives will offer advice regarding booking a pre-departure test if required.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.

 

 

 

 

 

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

The Goa Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Colour, beaches, friendly locals & great hotels – Kerry thinks Goa has it all!

The Goa Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

A day trip to the beautiful Palolem Beach in the South is a must, absolute paradise. 

The Goa Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Loved exploring the history and architecture during her ‘Golden Triangle Tour’ and taking in the many different cultures from the bustling cities of North India to the colourful & calming beaches of Goa.

 
The Goa Experience Sales Staff

Kerryn Murphy

Sales Consultant, joined 2005

 

Kerryn loves the culture and diversity of Goa. 

The Goa Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

I think twin centres are the best way to take in everything that Goa has on offer. 

The Goa Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

The colours, culture and tantalizing cuisine made my trip once in a lifetime!