Contact Us

 
 

Contact the Goa Experience

Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling. 

Updated 13 May 2021

COVID-19

Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Goa. Please note that the information given is for travel at the present time and is not necessarily applicable for later this year. Foreign travel advice for India

It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays to Goa. 

All flights are now cancelled until November 2021. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund. 

The UK government has announced the new traffic light system and at this time India is categorised as red. For more information on what this means, please click here Government rules for entering England. When travel is possible once more please ensure you comply with the exit and entry requirements for both the UK and Goa.

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options

What are my options if I am unable to travel due to my destination being on the amber list?

  • You will have the option to change your holiday to another destination (where possible) or date with no amendment fee right up until your balance is due at 12 weeks prior to departure (difference in price will apply).
  • You will have the option to cancel your holiday at no earlier than 5 weeks prior to departure with a full refund (please note if your booking includes a flight with a 3rd party airline such as TUI, our cancellation terms may differ and a refund of this element may not be possible).

I feel unsure about travelling on the date of my holiday, what are my options?

You have the flexibility to change your holiday to the same destination, to another date up to 30th April 2022, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes.

If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.

 

 

 

 

 

 

 

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

Please complete reCAPTCHA challenges to proceed.
  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

The Goa Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Colour, beaches, friendly locals & great hotels – Kerry thinks Goa has it all!

The Goa Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

A day trip to the beautiful Palolem Beach in the South is a must, absolute paradise. 

The Goa Experience Sales Staff

Rosie McConville

Sales Consultant, joined 2016

 

Loved exploring the history and architecture during her ‘Golden Triangle Tour’ and taking in the many different cultures from the bustling cities of North India to the colourful & calming beaches of Goa.

 
The Goa Experience Sales Staff

Kerryn Murphy

Sales Consultant, joined 2005

 

Kerryn loves the culture and diversity of Goa. 

The Goa Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

I think twin centres are the best way to take in everything that Goa has on offer. 

The Goa Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

The colours, culture and tantalizing cuisine made my trip once in a lifetime!