10 reasons why our customers love us - Goa Experience

FEATURED Updated on May 13, 2024 by Ella Brundle

Blog > 10 reasons why our customers love us - Goa Experience

Here at Serenity Holidays, we put our customers first, and pride ourselves on our expert destination knowledge. Here are 10 reasons why our customers love us…

1. 35 years of knowledge 

Since we began our journey with holidays to The Gambia 35 years ago, we have built up a vast range of knowledge, a fantastic property portfolio and we have built a team of amazing experts both in the UK and in our destinations. Since then, we have expanded our destination offering to include Corsica, Sardinia, Cape Verde, and Goa.

Sinquerim Beach

2. Our staff

We pride ourselves on the expert knowledge of every member of our team. It is important for us that our team members have visited each of our destinations and we regularly send team members on familiarisation trips to experience the country and properties for themselves, build relationships with suppliers and ensure that they have the most up-to-date knowledge as possible. This means we can provide our customers with first-class expertise and experience when helping to curate the ideal holiday for them.


3. Our in-resort team

Customers travelling to The Gambia, Corsica, Sardinia, and Cape Verde and Goa will benefit from our dedicated in-resort representatives. Our customers can make the most of their first-hand knowledge and recommendations, ensuring that they get the most out of their holiday. Our representatives are also there to ensure that our customers are as comfortable and happy as possible throughout their stay.


4. We offer fantastic package holidays

Our package holidays make booking your next holiday a breeze. With flights, luggage, transfers or hire car and accommodation included within our packages, you do not have to spend longer than you need planning your next getaway. With the help of our expert team, you will find yourself on your ideal holiday, in accommodation that is perfectly suited to you.

The Taj Exotica Hotel

5. Our diverse range of destinations

Whether you are looking for a Mediterranean getaway or a unique experience in Africa or Goa – we can help you to find the right destination for you. Our European destinations, Corsica and Sardinia, are the perfect way to enjoy an island getaway, with plenty of sunshine hours, delicious food, a magnificent culture and scenery to die for. We boast a range of accommodation types on both islands, from luxury hotels and villas to cosy apartments and residences. In our destinations slightly further afield, you will experience the holiday of a lifetime, The Gambia, Goa, and Cape Verde are wonderfully unique countries, each with their own offerings and exciting excursions. The Gambia can offer fantastic birding and wildlife opportunities, whilst enjoying plenty of winter sun and no jet lag! Cape Verde is a stunning archipelago boasting plenty of activities, from water sports and hiking to turtle watching and lively carnivals, again there is no jet lag when visiting Cape Verde. Lastly, Goa is a stunning, laid-back state in India, with plenty of history, beaches, and markets to explore. The food is mouth-watering, and the hospitality is second to none, it is certainly worth a visit.


6. Our outstanding customer service

If you are looking for a hassle-free holiday booking experience, we are the people to speak to! Right from booking your holiday, to your return journey, our team are here to assist you with anything that you may need help with. In the unlikely event of a problem, our team can be reached over the phone or by email and will be more than happy to resolve any issues you may have. We have a dedicated customer service team, and we are sure you will be delighted with their service.  


7. We are award-winning!

Over the years we are proud to have been presented with several awards, such as the ‘Best Holiday Company to Sub-Saharan Africa’, in 2017 The Gambia Experience and Corsican Places won Silver in the British Travel Awards. In 2022 we were awarded ‘Best Worldwide Tour Operator’ at the Silver Travel Awards. Our team are proud of the work they carry out and we are proud to have it recognised with various awards. In June 2022 Malick Suso, a fantastic bird guide we work with in The Gambia, won the Wanderlust world guide award in the wildlife and safari category! In 2023 The Goa Experience won the FEEFO Platinum Trusted Service Award -these awards shine a light on businesses that demonstrate outstanding service to their customers.

Houseboat - Kerala Backwater Tour

8. Our customers can chase the sunshine at any time of year with us

Thanks to our range of destinations, we can offer sunshine all year round. From winter sun in The Gambia, Goa, and Cape Verde, to summer getaways in Corsica and Sardinia (Cape Verde is also a year-round destination)! So, whether you are looking for a family fun holiday during the summer months or a memorable winter sun escape, we have the ideal sunny destination for you.


9. We are passionate about tourism

In each of our destinations, we are passionate about showcasing all the amazing reasons why they are such great choices for your next holiday. From a safari and traditional cooking classes in The Gambia, to sampling the finest cuisine in the Mediterranean and swimming with turtles in Cape Verde, there is so much to do in each destination. Our team will be happy to assist you in finding the perfect excursions for you. 


10. Our loyalty benefits

Many of our loyal customers receive exclusive discounts and early booking offers as a thank you for supporting us throughout the years. Customers who sign up for our mailing list will receive these great benefits and savings, so make sure to sign up today!

Browse our package holidays here and find your dream winter sun getaway to Goa!


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